ONLINE CUSTOMER SERVICE
- Company Name : Dragon Mart
- Salary : QAR 2000+
- Experience : 0-2 Years
§ Respond to customers via email, WhatsApp and online chat boxes.
§ Recording the details of customer information, inquiries, comments and complaints, as well as the actions taken to resolve any issues.
§ Answer incoming phone calls
§ Provide information about company products or services; take or cancel orders; collect deposits, payments or make billing arrangements; refer unresolved grievances to the proper company departmental specialist; and provide refunds, bill adjustments or exchanges.
§ Contributes to team effort by accomplishing related results as needed.
§ Maintaining a positive, empathetic and professional attitude toward customers always.
§ Acknowledging and resolving customer complaints.
§ Knowing our products inside and out so that you can answer questions.
§ Processing orders, forms, applications, and requests.
§ Communicating and coordinating with colleagues as necessary.
§ Providing feedback on the efficiency of the customer service process.
§ Managing a customer service representative.
§ Ensure customer satisfaction and provide professional customer support.
§ Accommodation and transportation provided
§ Working hour 9:00 to 13:00 and 16:00 to 22:00 with one day off per week
Skills & Experience
Good English communication skill in both speaking and writing
Skilled in computer technology and software.
Ability to stay calm when customers are stressed or upset.
Prefer Philippines female candidates